Refund Policy

Refund Policy Disclaimer

At ChainDAQ, we aim to provide high-quality services and customer satisfaction. However, due to the nature of our services, we maintain the following refund policy:

Subscription-Based Services
- Payments for subscription plans (Basic, Standard, Premium) are non-refundable once the billing cycle begins.
- Users can cancel their subscription at any time to avoid future charges. No prorated refunds will be issued for partial billing periods.
Free Trial Period
- For new users, a free trial period may be offered. If you choose to subscribe after the trial, you will be charged immediately upon the trial’s conclusion. Refunds are not available for charges incurred post-trial.
Exceptional Circumstances
- Refunds may be considered under exceptional circumstances, such as technical errors directly caused by ChainDAQ that prevent service delivery. Requests will be evaluated on a case-by-case basis.
- Refund claims must be submitted in writing to hello@chaindaq.com within 14 days of the charge date.
Third-Party Costs
- ChainDAQ is not responsible for refunding charges incurred due to third-party services, such as payment processing fees or platform integrations.
Chargebacks
- Users are encouraged to contact ChainDAQ directly for any billing concerns. Unauthorized chargebacks may result in account suspension or termination.
Changes to Refund Policy
- ChainDAQ reserves the right to update this refund policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.

By using ChainDAQ’s services, you acknowledge and agree to this refund policy.

Refund Policy

At ChainDAQ, we are dedicated to delivering reliable and high-quality blockchain indexing services. However, we understand there may be instances where users need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are granted.

1. Subscription-Based Services

Non-Refundable Payments: Payments for subscription plans (Basic, Standard, Premium) are non-refundable once the billing cycle begins.
Subscription Cancellations: Users may cancel their subscription at any time through their account settings. Cancellation will prevent future charges, but no refunds will be issued for unused portions of the current billing cycle.
Prorated Refunds: ChainDAQ does not offer prorated refunds for partial use of subscription services.

2. Free Trial Period

Eligibility: New users may be eligible for a free trial period, during which they can access our services without charge.
Post-Trial Charges: If a subscription is not canceled before the trial ends, users will be automatically charged based on their selected plan. Refunds are not available for charges incurred after the free trial period.

3. Exceptional Refund Requests

Refunds may be issued under the following circumstances:

Service Disruption: Significant technical errors caused by ChainDAQ that prevent access to our services for an extended period.
Billing Errors: Instances where users are incorrectly charged due to errors on our part.

Process for Refund Requests:

Users must submit a written refund request to hello@chaindaq.com within 14 days of the billing issue.
Requests must include the user’s account information, transaction details, and a detailed explanation of the issue.

ChainDAQ reserves the right to evaluate refund requests on a case-by-case basis.

4. Exclusions

Refunds will not be provided for:

Issues caused by user error, misuse, or third-party integrations.
Dissatisfaction with services when the platform has performed as intended.
Failure to cancel a subscription before the end of a billing cycle or free trial period.

5. Chargebacks

Users are encouraged to contact ChainDAQ directly to resolve any billing disputes.
Unauthorized chargebacks may result in account suspension or termination. Users will be responsible for any fees incurred as a result of a chargeback dispute.

6. Refund Process

If a refund request is approved:

Refunds will be processed within 7-14 business days.
Refunds will be issued via the original payment method used at the time of purchase.
ChainDAQ is not responsible for delays caused by banks or payment processors.

7. Changes to the Refund Policy

ChainDAQ reserves the right to modify or update this Refund Policy at any time without prior notice. Updates will be posted on our website, and the "Effective Date" will be revised. Continued use of our services after policy changes constitutes acceptance of the revised terms.